SM-Self-service environment
In 2013 people are now able to make self-service transactions over the internet. For example you are able to do your own online shopping and checkout without needing assistance from anyone. One problem with this, is that if you are unable to work out how to use it there is no one to help you. Another example of self-service is online banking, you are able to withdraw money and bank money fast and easily over the internet. This also has a downside, if you again aren't able to access your account or make the transaction you have no help from anyone.
We can now as customers do our shopping online and have it delivered we can also compare prices with other shops to find the cheapest product. However it does cost to deliver and in the long run can be more expensive. When clothes shopping online there is more option than the shop as they may not have it in stock. I agree that without help with internet banking it can be hard as there are lots of security areas and can be easier to go into the branch with ID.
ReplyDeleteI agree with these statements but because of shops and banks turning to self-service sites it means that unemployment will rise. This is because the online shop will be making a greater profit than the actual shop, and so the shop will not need the same amount of staff.
ReplyDeleteAnother advantage is that we are now able to do grocery shopping online from supermarket websites such as Tesco. A disadvantage of this is that the groceries may not be as fresh as you would you would hope them to be.
ReplyDeleteI have learnt from these comments that you are now able to do a lot more online then you would have several years ago. I have also been made aware that unemployment may now rise due to more and more websites becoming internet based as people aren't needed to man tills and shops.
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